Company Filing History:
Years Active: 1993-2001
Title: Joseph C. Steinlicht: Innovator in Call Distribution Technology
Introduction
Joseph C. Steinlicht is a notable inventor based in Glen Ellyn, Illinois. He has made significant contributions to the field of telecommunications, particularly in the area of automatic call distribution. With a total of six patents to his name, Steinlicht has developed innovative methods for efficiently routing incoming telephone calls.
Latest Patents
One of Steinlicht's latest patents is an "Automatic call distributor and method for routing incoming telephone calls based on proficiency ratings of agents." This invention provides a system for selectively connecting incoming calls to available agents based on their skills and proficiency ratings. The automatic call distributor includes a central processing unit that controls a multiport switch to interconnect incoming calls with agent telephonic units. Each agent is assigned skill indicators that reflect their abilities, and calls are routed to agents based on their proficiency ratings and availability.
Another significant patent is the "Method and system for routing incoming telephone calls to available agents based on agent skills." This system groups agents into skill groups based on their common skills and arranges them by the length of time they have been available. Incoming calls are matched with agents who possess the necessary skills to meet the caller's needs, ensuring efficient call handling.
Career Highlights
Joseph C. Steinlicht has worked at Rockwell International Corporation, where he has been instrumental in developing advanced telecommunications solutions. His work has contributed to improving customer service and operational efficiency in call centers.
Collaborations
Steinlicht has collaborated with notable colleagues, including Daniel F. Baker and Michael C. Hollatz. Their combined expertise has fostered innovation in the field of telecommunications.
Conclusion
Joseph C. Steinlicht is a distinguished inventor whose work in automatic call distribution has significantly impacted the telecommunications industry. His innovative patents demonstrate his commitment to enhancing communication efficiency and effectiveness.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.