This inventor holds 1 USPTO granted patent and 2 published patent applications. Top assignee: Verint Americas Inc.. Active years: 2026.
Company Filing History:
Years Active: 2026
Title: Innovations by Jose Benki in Automated Agent Performance Ranking
Introduction
Jose Benki is an accomplished inventor based in Ann Arbor, MI. He has made significant contributions to the field of automated performance ranking systems. His innovative approach focuses on enhancing the efficiency of customer-agent interactions through advanced methodologies.
Latest Patents
Jose Benki holds a patent for an invention titled "Automated agent performance ranking on key performance indicator impact factors." This patent outlines a method for providing automated agent performance ranking. The process involves obtaining performance scores for various features associated with customer-agent interactions. It also includes determining task labels, grouping interactions, and generating performance reports for agents based on their task-feature performance values. This invention aims to improve the assessment of agent performance in relation to key performance indicators.
Career Highlights
Jose Benki is currently associated with Verint Americas Inc., where he applies his expertise in developing innovative solutions for performance management. His work has been instrumental in advancing the capabilities of automated systems in customer service environments.
Collaborations
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Conclusion
Jose Benki's contributions to automated agent performance ranking demonstrate his commitment to innovation in the field. His patent reflects a significant advancement in how performance metrics are evaluated and utilized in customer-agent interactions.