Jonathan W West

Title: Innovations by Jonathan W West in Speech Coaching Management

Introduction

Jonathan W West is an accomplished inventor based in Manchester City, Vermont, known for his innovative contributions to speech coaching management. He holds a patent that focuses on enhancing agent performance through the use of speech analytics. His work aims to improve communication effectiveness in various professional settings.

Latest Patents

Jonathan's notable patent is titled "Agent speech coaching management using speech analytics." This invention allows administrators to identify top and bottom performing agents by analyzing their voice call recordings. The speech analytics system generates word clouds that highlight desirable and undesirable phrases. By reviewing these word clouds, agents can learn which phrases to use or avoid during calls. The system also tracks the agents' usage of these phrases and incorporates a gamification element to incentivize performance improvement.

Career Highlights

Jonathan is currently employed at Noble Systems Corporation, where he applies his expertise in speech analytics to develop innovative solutions for agent performance enhancement. His work has significantly contributed to the field of speech coaching and analytics, making a positive impact on the industry.

Collaborations

Jonathan collaborates with talented professionals such as Mary Tabitha Lumsden and Karl H Koster, who contribute to the development and implementation of innovative solutions in their field.

Conclusion

Jonathan W West's contributions to speech coaching management through his patented innovations demonstrate his commitment to improving agent performance. His work continues to influence the industry positively, showcasing the importance of effective communication in professional environments.