This inventor holds 1 USPTO granted patent. Top assignee: T-Mobile USA, Inc.. Active years: 2022.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2022
Title: The Innovations of Jonathan Silberlicht
Introduction
Jonathan Silberlicht is an accomplished inventor based in Sammamish, WA (US). He has made significant contributions to the field of artificial intelligence, particularly in enhancing customer service interactions. His innovative approach focuses on evaluating active listening in customer support sessions, which is crucial for improving communication and service quality.
Latest Patents
Silberlicht holds a patent for "Active listening using artificial intelligence for communications evaluation." This patent describes techniques for evaluating customer support sessions to identify active listening. The process involves receiving a recording of a customer service support session, which is linked to a specific customer service representative. The session is analyzed in segments, and various active listening factor scores are calculated and averaged to determine an overall active listening factor score for each segment. These scores reflect different active listening attributes demonstrated by the representative. The final session score can be utilized to provide support suggestions for the representative, enhancing their performance in customer interactions.
Career Highlights
Jonathan Silberlicht is currently employed at T-Mobile USA, Inc., where he applies his expertise in artificial intelligence to improve customer service processes. His work is instrumental in developing tools that assist customer service representatives in delivering better support to customers.
Collaborations
Silberlicht collaborates with his coworker, Vijay Veggalam, to further enhance the effectiveness of their projects and innovations.
Conclusion
Jonathan Silberlicht's contributions to the field of artificial intelligence and customer service evaluation demonstrate his commitment to improving communication in business environments. His innovative patent reflects a significant advancement in understanding and enhancing active listening skills among customer service representatives.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile