This inventor holds 2 USPTO granted patents. Top assignees: Netapp, Inc., Nortel Networks Corporation. Active years: 2004-2009.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2004-2009
Title: Innovations by Jonathan Mark Crowther
Introduction
Jonathan Mark Crowther is an accomplished inventor based in Sunnyvale, CA. He holds a total of 2 patents that showcase his expertise in technology and software solutions. His work has significantly contributed to advancements in storage systems and customer contact centers.
Latest Patents
One of his latest patents is titled "System and method for automatically upgrading/reverting configurations across a plurality of product release lines." This invention provides a system and method for automatically upgrading or reverting software configurations in a storage system environment. It utilizes a configuration upgrade/revert module that identifies the shortest path between an initial configuration and a desired end configuration using a transition table with multiple transition functions. The module invokes the necessary transition functions to modify the software configuration effectively.
Another notable patent is "Multimedia queuing in a customer contact or call center." This invention describes a method and apparatus for providing a unified queuing mechanism for multiple media requests. The queuing mechanism includes skillsets with idle agent queues and pending requests queues. Agents are assigned to skillsets based on interrupt levels, allowing for efficient handling of various media requests, including voice and video calls, emails, and web form requests.
Career Highlights
Jonathan has worked with prominent companies such as Nortel Networks Corporation and NetApp, Inc. His experience in these organizations has allowed him to develop innovative solutions that address complex challenges in technology and customer service.
Collaborations
Throughout his career, Jonathan has collaborated with talented individuals, including Michael Peter Montemurro and Ravindra Kumar. These partnerships have fostered a creative environment that has led to the development of impactful inventions.
Conclusion
Jonathan Mark Crowther's contributions to technology through his patents reflect his innovative spirit and dedication to improving software solutions. His work continues to influence the fields of storage systems and customer service.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile