Jonathan Dickinson

Title: Innovations by Jonathan Dickinson

Introduction

Jonathan Dickinson is an accomplished inventor based in Grove City, PA (US). He has made significant contributions to the field of customer retention through his innovative patent. His work focuses on predicting customer attrition and developing measures to enhance retention.

Latest Patents

Jonathan Dickinson holds a patent for a system and method aimed at predicting the likelihood of customer attrition and implementing retention measures. The invention involves receiving historical transaction and customer data from stores, as well as recent transaction data linked to each customer. By identifying attriters—historical customers who have discontinued shopping—he examines their transaction history to identify common risk factors for attrition. A loss model is generated from these risk factors, which is then used to assess the likelihood of loss for current customers. Retention measures are developed by comparing customer transactions to the loss model, and these measures are reported to stores and a price optimization system. The effectiveness of these measures can be validated by comparing actual customer loss to the loss model. Jonathan holds 1 patent in this area.

Career Highlights

Jonathan Dickinson is associated with the International Business Machines Corporation (IBM), where he applies his expertise in customer analytics and retention strategies. His innovative approach has positioned him as a valuable asset in the field of customer relationship management.

Collaborations

Jonathan collaborates with Paritosh Desai, working together to enhance the effectiveness of customer retention strategies and improve overall customer satisfaction.

Conclusion

Jonathan Dickinson's innovative work in predicting customer attrition and developing retention measures showcases his expertise and commitment to improving customer relationships. His contributions to the field are significant and continue to influence practices in customer retention.