Company Filing History:
Years Active: 2018-2020
Title: The Innovative Contributions of John Roberts
Introduction
John Roberts is a notable inventor based in Marietta, GA (US). He has made significant contributions to the field of telecommunications, particularly in enhancing customer service experiences. With a total of 3 patents to his name, Roberts has demonstrated a commitment to innovation and problem-solving in his work.
Latest Patents
One of John Roberts' latest patents focuses on call volume reduction based upon a propensity to call in connection with a reason code. This invention includes devices, computer-readable media, and methods for delivering customer service content associated with a reason code. The technology involves a processor within a telecommunication network that identifies a reason code linked to customer calls to a call center. It determines shared traits among customers based on network event data and customer account data. Furthermore, the processor assesses a customer with a propensity to call score that exceeds a certain threshold and matches the identified traits. Ultimately, it delivers tailored customer service content to the customer through a suitable communication modality.
Career Highlights
John Roberts is currently employed at AT&T Intellectual Property I, L.P., where he continues to innovate and develop solutions that enhance customer interactions. His work has been instrumental in improving the efficiency of customer service operations within the telecommunications industry.
Collaborations
Throughout his career, Roberts has collaborated with talented individuals such as David Dunmire and Sanjay Krishna. These partnerships have contributed to the successful development of his innovative ideas and patents.
Conclusion
John Roberts exemplifies the spirit of innovation in the telecommunications sector. His contributions, particularly in customer service technology, highlight the importance of understanding customer behavior and improving service delivery. His work continues to influence the industry positively.