John Qui

Title: Innovations by John Qui in Customer Service Technology

Introduction

John Qui is an accomplished inventor based in McLean, VA (US). He has made significant contributions to the field of customer service technology. His innovative work focuses on automating the generation of call reasons from customer service call transcripts.

Latest Patents

John Qui holds a patent for the "Automated generation of fine-grained call reasons from customer service call transcripts." This invention involves a computing system that utilizes natural language processing (NLP) techniques to extract events from text strings of speaker turns. The system identifies clusters of events and labels them, ultimately assigning each event to a respective labeled cluster. This automation enhances the efficiency of analyzing customer service interactions.

Career Highlights

John Qui is currently employed at Capital One Services, LLC, where he applies his expertise in technology and innovation. His work has been instrumental in improving customer service processes through advanced computational methods.

Collaborations

Some of his notable coworkers include Adam R Faulkner and Gayle McElvain. Their collaboration contributes to the innovative environment at Capital One Services, LLC.

Conclusion

John Qui's contributions to customer service technology through his patent demonstrate the potential of automation in enhancing service efficiency. His work continues to influence the industry positively.