John M Ringelman

Title: Innovations by John M. Ringelman

Introduction

John M. Ringelman is an accomplished inventor based in Roswell, GA (US). He has made significant contributions to the field of technology, particularly in methods for archiving recorded interactions. His innovative approach has the potential to enhance how businesses manage customer interactions.

Latest Patents

John M. Ringelman holds a patent for "Methods and devices for archiving recorded interactions and retrieving stored recorded interactions." This patent describes a system where at least one contact between a server and a user is archived. The recorded interaction, such as a conversation between a customer and a customer service agent, is associated with a contact folder in local storage. The process involves selecting a portion of the contact to be archived and determining the time for archiving. The archived content can later be restored, providing a robust solution for managing recorded interactions.

Career Highlights

John is currently employed at Verint Systems, Inc., where he continues to develop innovative solutions in the field of customer interaction management. His work has been instrumental in advancing the technology used for archiving and retrieving interactions, making it easier for companies to maintain records of customer service engagements.

Collaborations

John has collaborated with notable colleagues, including Sherry Nappier and Dan Spohrer, who contribute to the innovative environment at Verint Systems, Inc. Their teamwork fosters creativity and drives the development of cutting-edge technologies.

Conclusion

John M. Ringelman is a notable inventor whose work in archiving recorded interactions is paving the way for improved customer service management. His contributions to technology are significant and continue to influence the industry.