John Dolan Heater

Title: Innovations by John Dolan Heater

Introduction

John Dolan Heater is an accomplished inventor based in Mahwah, NJ (US). He has made significant contributions to the field of technology, particularly in the areas of remote application control and automated customer service systems. With a total of 2 patents, Heater's work showcases his innovative approach to solving complex problems.

Latest Patents

Heater's latest patents include "Techniques for Remotely Controlling an Application" and "Learning and Automating Agent Actions." The first patent describes a system that allows for the remote control of applications installed on devices. This system utilizes a processor and a computer-readable storage medium to identify tasks, transmit binary SMS messages, and respond to information requests from the device. The second patent focuses on an automated system that processes customer requests during interactions with customer service representatives. It monitors the representative's actions and records the dialog, allowing for the creation of scripts that automate future customer interactions.

Career Highlights

Heater is currently employed at Nuance Communications, Inc., where he continues to develop innovative solutions that enhance user experience and streamline processes. His work has had a significant impact on the way technology interacts with users, particularly in customer service environments.

Collaborations

Heater has collaborated with talented individuals such as Abhishek Rohatgi and Flaviu Gelu Negrean, contributing to a dynamic work environment that fosters creativity and innovation.

Conclusion

John Dolan Heater's contributions to technology through his patents and work at Nuance Communications, Inc. highlight his role as a leading inventor in the field. His innovative solutions continue to shape the future of application control and customer service automation.