Location History:
- Richmond, CA (US) (1991)
- Sebastopol, CA (US) (2001)
Company Filing History:
Years Active: 1991-2001
Title: Innovations of John B Henel
Introduction
John B Henel is a notable inventor based in Sebastopol, CA (US). He has made significant contributions to the field of telecommunications, holding a total of 2 patents. His work focuses on enhancing digital telephone systems and improving call distribution processes.
Latest Patents
One of his latest patents is the "Shelf driver unit and method." This invention features a modular digital telephone system that includes a universal telephony shelf adaptable for incremental expansion of legacy telephone switches. It serves as a building block in constructing new telephony switches. The shelf is designed with identification and connectors for shelf pairing, and it can accommodate redundant power supplies, multiple line cards, and either a peripheral shelf interface unit or a switch array card. This innovation also provides system-wide fault displays.
Another significant patent is the "Computerized system for incoming calls." This invention is part of an automatic call distribution system (ACD) that assigns incoming telephone calls to a queue. It periodically provides announcements to incoming callers, informing them that the system is processing their call. The system controls the number of agents available to handle calls based on a load factor, which is a ratio of incoming calls in the queue to the number of agents available. When this load factor exceeds a certain threshold, the system adds additional agents to increase the likelihood that the longest-waiting calls will be answered.
Career Highlights
John B Henel is currently employed at Harris Corporation, where he continues to innovate in the telecommunications sector. His work has had a lasting impact on how telephone systems operate and manage incoming calls.
Collaborations
He has collaborated with notable coworkers such as Parminder S Sikand and Mary J McAllister, contributing to various projects within the company.
Conclusion
John B Henel's contributions to telecommunications through his patents and work at Harris Corporation highlight his role as an influential inventor in the industry. His innovations continue to shape the future of digital communication systems.