Company Filing History:
Years Active: 2008-2018
Title: **Johannes Antonius Koomen: Innovator in Call Routing Technologies**
Introduction
Johannes Antonius Koomen, an accomplished inventor from Avon, NY, has made significant contributions to the field of call routing technologies. With a total of five patents to his name, Koomen's innovations focus on enhancing the efficiency of call centers, facilitating better communication and service delivery.
Latest Patents
Among his most noteworthy patents, Koomen has developed systems and methods for selectively routing calls to a call center. This patented technology involves receiving multiple calls, determining each call's maximum service time, estimating their expected service time, and intelligently assigning calls to various queues based on this data. The method also prioritizes these queues according to the expected service times, directing calls to specific groups of agents and offering call-back options when necessary. This innovative approach optimizes resource allocation in call centers, ensuring a seamless experience for both customers and agents.
Career Highlights
Koomen's career has been marked by significant roles at prominent companies, including Xerox Corporation and Conduent Business Services, LLC. His experiences in these organizations have undoubtedly shaped his inventive process and contributed to his success in developing impactful technologies.
Collaborations
Throughout his career, Koomen has collaborated with talented coworkers like Sharath Srinivas and Bo Hu. Their joint efforts emphasize the importance of teamwork in driving innovation and refining technologies that enhance customer service experiences in call centers.
Conclusion
As a forward-thinking inventor, Johannes Antonius Koomen continues to push the boundaries of technology in the call center industry. His contributions, reflected in his patents and collaborative efforts, empower businesses to operate more efficiently and improve customer engagement. With his expertise, Koomen stands as a prominent figure among innovators dedicated to advancing communication technologies.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.