Joel Fred King

Title: **Innovations by Inventor Joel Fred King**

Introduction

Joel Fred King, an innovative inventor based in San Antonio, TX, has made significant contributions to technology with three patents to his name. His work focuses on enhancing customer service communication systems, utilizing modern voice over Internet Protocol (VoIP) technology to reduce toll charges. This article explores his latest patents, career highlights, and collaborations that showcase his inventive spirit.

Latest Patents

Joel Fred King's latest patents revolve around a groundbreaking system and method for reducing toll charges to a customer service center using VoIP technology. The disclosed method allows call center operators, with multiple locations, to leverage existing network infrastructure for routing telephone communications to the call center. By converting telephone communications into data packets, the system ensures that calls are directed to the location with the lowest applicable toll rate. Importantly, no toll applies to the transmission of data to the call center, which represents a significant cost-saving innovation.

Career Highlights

Joel is currently associated with the United Services Automobile Association (USAA), where he continues to develop innovative solutions for customer service operations. His expertise in telecommunications and dedication to enhancing efficiency has positioned him as a key player in the industry. His continuous pursuit of innovation is reflected in his patent achievements, demonstrating a commitment to improving customer experiences.

Collaborations

In his professional journey, Joel collaborates with various talented individuals, including his coworker Jerry Scott Beene. This partnership fosters an environment of creativity and innovation, allowing them to explore new ideas and solutions in the realm of customer service technology. Their combined efforts have led to significant advancements in the field.

Conclusion

Joel Fred King exemplifies the spirit of innovation in the field of telecommunications. His cutting-edge patents focus on reducing costs for customer service centers through VoIP technology. As he continues his career at USAA, his contributions to technology will undoubtedly leave a lasting impact on the industry and improve the way businesses communicate with their customers.