Joanna Chen

Title: Innovations by Joanna Chen

Introduction

Joanna Chen is a prominent inventor based in Silver Spring, MD, known for her contributions to the field of augmented reality and financial services. With a total of five patents to her name, she has made significant strides in enhancing customer experiences through innovative technology.

Latest Patents

One of Joanna's latest patents focuses on "Augmented Reality Card Activation." This invention provides systems and methods for activating a card using augmented reality. The process involves capturing a real-time image of the card with a customer device and extracting card information from that image. The information can be processed by either the customer device or a financial provider server to activate the card. Additionally, the customer device displays interactive graphics overlaid on the real-time card image, guiding the customer through the activation process. This technology also educates customers about the card's components and the financial services associated with it, such as credit card services. Customers can interact with the overlaid graphics by selecting icons or portions of the card to trigger tutorials or set preferences related to the card and financial service.

Career Highlights

Joanna currently works at Capital One Services, LLC, where she continues to innovate and develop new technologies that enhance customer engagement and streamline financial processes. Her work has positioned her as a key player in the intersection of technology and finance.

Collaborations

Joanna collaborates with talented individuals such as Reilly Carpenter and Sarah Calandro, contributing to a dynamic team focused on pushing the boundaries of financial technology.

Conclusion

Joanna Chen's innovative work in augmented reality and financial services exemplifies the potential of technology to improve customer experiences. Her patents reflect a commitment to enhancing the way customers interact with financial products.