Jennifer Watts-Perotti

Title: The Innovative Journey of Jennifer Watts-Perotti

Introduction

Jennifer Watts-Perotti, an inventive mind hailing from Pittsford, NY, has made significant strides in the field of technology with her innovative contributions. With a total of three patents to her name, Watts-Perotti has emerged as a leading figure in recognizing processes within call center environments, enhancing the efficacy of operations through automation.

Latest Patents

Watts-Perotti's latest patents revolve around the development of methods and systems for automatically recognizing actions in a call center environment utilizing screen capture technology. One of her notable inventions focuses on a system that recognizes processes performed by a call center agent during a session. This system captures screen shots of the desktop of the electronic device during the session via a screen capture logging thread. The gathered input data undergoes analysis to generate events, constructing a mid-level event log that allows for action recognition and identification of specific actions performed within various graphical user interfaces by the call center agent during the session.

Another patent by Watts-Perotti mirrors the principles of her first but enriches the scope by collecting data from multiple input devices connected to the electronic device. This innovation also analyzes input data to derive events and compiles them into a mid-level event log for action recognition. Both patents emphasize her commitment to improving operational efficiency and process understanding in call centers.

Career Highlights

Throughout her career, Watts-Perotti has collaborated with notable companies such as Conduent Business Services and Xerox Corporation. Her roles at these organizations have allowed her to push the limits of technological solutions, particularly in areas that enhance user interactions in dynamic environments like call centers.

Collaborations

In her professional journey, Watts-Perotti has had the pleasure of working alongside talented individuals such as Rakesh Suresh Kulkarni and Wencheng Wu. Collaborations with such skilled professionals have undoubtedly contributed to her inventive processes and patent developments.

Conclusion

Jennifer Watts-Perotti stands out as an accomplished inventor whose contributions have marked significant advancements in the automation of call center operations. With her innovative patents and partnerships within the industry, she continues to shape the landscape of technology, showcasing the power of ingenuity in solving real-world problems.