This inventor holds 4 USPTO granted patents and 1 published patent application. Top assignees: Gladly Software, Inc., Gladly, Inc.. Active years: 2021-2022.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2021-2022
Title: The Innovative Mind of Jeffrey Zych
Introduction
Jeffrey Zych is a notable inventor based in San Francisco, CA. He holds 4 patents that showcase his expertise in developing advanced communication systems. His work primarily focuses on enhancing the efficiency of contact centers through innovative routing methods.
Latest Patents
One of Jeffrey's latest patents is titled "Systems and methods for flexible and extensible contact center routing." This invention discloses a method for receiving incoming communications at a contact center from multiple customers. A pairing score is determined for each agent capable of servicing these communications based on adjustable customer and agent attributes. The system routes incoming communications to the agent with the highest pairing score, allowing for seamless transitions between different communication channels.
Career Highlights
Throughout his career, Jeffrey has made significant contributions to the field of customer service technology. He has worked with companies such as Gladly Software, Inc. and Gladly, Inc., where he has applied his innovative ideas to improve customer interactions.
Collaborations
Jeffrey has collaborated with talented individuals in the industry, including Bruno Bergher and Michael Hicks. Their combined efforts have led to advancements in contact center technologies.
Conclusion
Jeffrey Zych's contributions to the field of communication technology are noteworthy. His innovative patents and collaborative efforts continue to shape the future of customer service.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile