This inventor holds 1 USPTO granted patent. Top assignee: Avaya Technology LLC. Active years: 2007.
Company Filing History:
Years Active: 2007
Title: Innovations by Jeffrey H. Hagan
Introduction
Jeffrey H. Hagan is an accomplished inventor based in Phoenix, Arizona. He has made significant contributions to the field of communication technologies, particularly in optimizing call center operations. His innovative approach focuses on improving the efficiency of handling incoming communications.
Latest Patents
Hagan holds a patent for "Methods and devices for balancing communications using match rates." This patent addresses the routing of incoming communications received by call centers. By comparing Match Rates and Expected Wait Times, his invention enables the effective distribution of calls to alternative call centers. This method enhances load balancing and increases the overall effectiveness of call centers while controlling costs.
Career Highlights
Hagan is currently employed at Avaya Technology LLC, a company known for its advanced communication solutions. His work at Avaya has allowed him to apply his innovative ideas in a practical setting, contributing to the development of cutting-edge technologies in the communication sector.
Collaborations
Hagan collaborates with Robin Harris Foster, a fellow professional in the field. Their partnership exemplifies the importance of teamwork in driving innovation and achieving successful outcomes in technology development.
Conclusion
Jeffrey H. Hagan's contributions to communication technology through his patent and work at Avaya Technology LLC highlight his role as a key innovator in the industry. His efforts continue to shape the future of call center operations and communication efficiency.