Company Filing History:
Years Active: 2008-2009
Title: The Innovative Contributions of Jean Seo
Introduction
Jean Seo is a prominent inventor based in Union City, CA (US). She has made significant contributions to the field of business communications through her innovative patents. With a total of 2 patents, her work focuses on enhancing the efficiency of business-to-business interactions.
Latest Patents
One of Jean's latest patents is titled "B2B service center communications using locate collaborate transact methodology." This invention provides an apparatus and method for a locate, collaborate, and transact (LCT) communications platform designed for business-to-business exchange service centers. The LCT communications platform facilitates essential human communications between buyers and sellers within a virtual marketplace. It integrates call center technology, web collaboration technology, and unified communication technology to streamline high-value business transactions. This proactive approach enhances customer collaboration and reduces the cycle time for completing business transactions.
Another notable patent is the "Proactive call and contact center system." This invention allows a proactive call center to detect and resolve problems before customers initiate calls. By monitoring the workflow process, the system ensures that transactions are completed smoothly. If an issue arises, a call center agent is alerted and can take immediate action to address the problem. This proactive strategy helps maintain goodwill with customers by resolving issues before they escalate.
Career Highlights
Jean Seo is currently employed at Cisco Technology, Inc., where she continues to innovate and contribute to advancements in communication technologies. Her work has positioned her as a key player in the development of effective business communication solutions.
Collaborations
Throughout her career, Jean has collaborated with notable colleagues, including Mark Buonanno and Michael Swailes. These partnerships have further enriched her contributions to the field.
Conclusion
Jean Seo's innovative patents and her role at Cisco Technology, Inc. highlight her significant impact on business communications. Her proactive approaches to problem-solving and collaboration are paving the way for more efficient business interactions.