Location History:
- Cedar Rapids, IA (US) (1983)
- Aurora, IL (US) (1989)
Company Filing History:
Years Active: 1983-1989
Title: Jean R Oliphant: Innovator in Call Management Systems
Introduction
Jean R Oliphant is a notable inventor based in Cedar Rapids, IA (US). She has made significant contributions to the field of call management systems, holding 2 patents that enhance the efficiency of automatic call distribution.
Latest Patents
Her latest patents include a "Method for predictive pacing of calls in a calling system." This innovative system ensures that calls are selected and dialed to customers at a rate that keeps agents fully occupied with answered calls. The predictive pacing adjusts dynamically as the size of the agent group changes, preventing delays in answered calls. Another significant patent is "Overflow and diversion to a foreign switch," which describes a method for rerouting excess calls in an automatic call distributor system. This method allows incoming calls to be redirected to other destinations when the original group of agents is busy, ensuring that calls are managed efficiently.
Career Highlights
Jean R Oliphant has worked with Rockwell International Corporation, where she has applied her expertise in developing advanced call management solutions. Her work has contributed to improving customer service and operational efficiency in telecommunications.
Collaborations
Throughout her career, Jean has collaborated with notable colleagues, including Michael P Taylor and Harold W Workman. These partnerships have fostered innovation and the development of effective solutions in the field.
Conclusion
Jean R Oliphant's contributions to call management systems demonstrate her commitment to innovation and efficiency in telecommunications. Her patents reflect her expertise and dedication to improving customer interactions through technology.