The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 14, 1989
Filed:
Jun. 29, 1988
Applicant:
Inventors:
Jean R Oliphant, Aurora, IL (US);
Harold W Workman, Naperville, IL (US);
Jasvantrai C Shah, Richardson, TX (US);
Assignee:
Rockwell International Corporation, El Segundo, CA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04Q / ;
U.S. Cl.
CPC ...
379215 ; 379265 ; 379266 ; 379309 ;
Abstract
A system having calls substantially selected and dialed to customers at such a paced rate that the system will keep a group of agents at full occupancy with calls on which the system has detected voice answer. As the size of the agent group changes, this predictive pacing is adjusted so that answered calls do not have to be delayed while waiting for an available agent or agents do not have to wait for calls to become available.