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For the Inventor, By the Inventor

Stockbridge, GA, United States of America

Jason S Conner

USPTO Granted Patents = 10 

Average Co-Inventor Count = 2.4

ph-index = 4

Forward Citations = 37(Granted Patents)


Company Filing History:

goldMedal10 out of 241 
 
Noble Systems Corporation
 patents

Years Active: 2019-2023

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10 patents (USPTO):Explore Patents
1. 11689668 - Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit (2023-06-27),
2. 11542011 - Enhanced abandoned call recovery for a contact center (2023-01-03),
3. 11259153 - Session oriented enhancements for text-based communications in a contact center (2022-02-22),
4. 10965761 - Communication management system for supporting multiple agent communications sessions in a contact center (2021-03-30),
5. 10958786 - Graphical user interface for managing multiple agent communication sessions in a contact center (2021-03-23),
6. 10847140 - Using semantically related search terms for speech and text analytics (2020-11-24),
7. 10755269 - Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit (2020-08-25),
8. 10674011 - Enhanced abandoned call recovery for a contact center (2020-06-02),
9. 10616345 - Communication management system for supporting multiple agent communication sessions in a contact center (2020-04-07),
10. 10447853 - Graphical user interface for managing multiple agent communication sessions in a contact center (2019-10-15),

Title: Innovations by Jason S Conner

Introduction

Jason S Conner is a notable inventor based in Stockbridge, GA, who has made significant contributions to the field of contact center technology. With a total of 10 patents to his name, Conner has developed innovative solutions that enhance the efficiency and security of customer interactions.

Latest Patents

One of his latest patents focuses on providing improved contact center agent assistance during secure transactions involving an interactive voice response unit. This invention introduces a secure payment agent assist feature that helps contact center agents manage sensitive information without direct exposure. The system includes a pop-up window that allows agents to invoke functions such as 'recollect' and 'cancel' during transactions, while also keeping them informed about the transaction's progress.

Another significant patent by Conner is the enhanced abandoned call recovery process. This innovation allows certain abandoned calls to be eligible for a callback, ensuring that callers receive timely assistance. The process includes compliance tests to determine eligibility and associates callbacks with specific campaigns, ensuring that callers are handled by agents with the appropriate skill set.

Career Highlights

Jason S Conner is currently employed at Noble Systems Corporation, where he continues to develop cutting-edge technologies that improve customer service operations. His work has been instrumental in advancing the capabilities of contact centers, making them more responsive and secure.

Collaborations

Throughout his career, Conner has collaborated with talented individuals such as Jason P Ouimette and Deborah L Nilsen, contributing to a dynamic work environment that fosters innovation.

Conclusion

Jason S Conner's contributions to contact center technology through his patents demonstrate his commitment to enhancing customer service experiences. His innovative solutions continue to shape the industry and improve the way businesses interact with their customers.

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