The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 24, 2020
Filed:
Nov. 02, 2018
Noble Systems Corporation, Atlanta, GA (US);
Jason S. Conner, Stockbridge, GA (US);
Christopher S. Haggerty, Atlanta, GA (US);
Abstract
Various embodiments of the invention provide methods, systems, and computer program products for conducting analytics on a communication so that search terms and corresponding synonyms can be considered in a context. A user identifies search terms and synonyms for the terms are provided. The user selects one or more of the synonyms and a topic model is applied to the search terms and selected synonyms to identify topics. The user selects a topic and communications associated with the topic are identified. The words articulated during the communications are then analyzed to identify occurrences where the search terms and synonyms were articulated during the communications. A GUI is displayed representing one of the communications with a plurality of icons, each icon representing one of the occurrences. Accordingly, the user may select a particular icon and a portion of the communication containing the corresponding occurrence is played and/or displayed for the user.