Company Filing History:
Years Active: 2023-2025
Title: Jason Potts: Innovator in Contact Center Technology
Introduction
Jason Potts is an accomplished inventor based in Morton, IL (US). He has made significant contributions to the field of contact center technology, holding a total of 3 patents. His work focuses on developing frameworks that enhance the efficiency and effectiveness of client applications in contact center environments.
Latest Patents
One of Jason Potts' latest patents is titled "Thick client and common queuing framework for contact center environment." This patent describes various techniques related to a client application framework specifically designed for contact centers. The role-specific thick client framework includes a web browser-based application that can distribute multiple processes across the computing infrastructure of the client device. A portion of this framework consists of a container application image received from an internal server of the contact center, which is launched by the client device. Additionally, the framework incorporates queuing and communication services that execute on the client device, interfacing with both internal client applications and external service providers. This integration supports a common queuing framework and an integrated model implementation across the contact center environment.
Career Highlights
Jason Potts is currently employed at State Farm Mutual Automobile Insurance Company, where he continues to innovate and develop new technologies. His expertise in creating efficient client application frameworks has made a significant impact on the operations of contact centers.
Collaborations
Jason has collaborated with notable coworkers, including Chad Skinner and Scott D Dies, who contribute to the innovative environment at State Farm.
Conclusion
In summary, Jason Potts is a notable inventor whose work in contact center technology has led to the development of advanced frameworks that improve client application efficiency. His contributions are valuable to the industry and demonstrate his commitment to innovation.