This inventor holds 1 USPTO granted patent. Top assignee: At&t Bell Laboratories. Active years: 1994.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 1994
Title: Janice H Jurgensen: Innovator in Call Distribution Systems
Introduction
Janice H Jurgensen is a notable inventor based in Chicago, IL (US). She has made significant contributions to the field of telecommunications, particularly in the area of call distribution systems. Her innovative work has led to the development of a patented technology that enhances the efficiency of automatic call distribution.
Latest Patents
Janice holds a patent for an "Enhanced automatic call distribution system operation." This exemplary embodiment is implemented in an Automatic Call Distributor (ACD). The system allows incoming calls to be placed in a queue when no agents are available. In a departure from prior art, calls can also be terminated to voice mail. The voice mail messages are classified into different priority queues based on the called number, keyed DTMF digits from the calling customer, and the calling number. The voice mail calls are then delivered to agents according to the priority of the voice mail queue after the agent completes a call or logs in following a log-out period. Additionally, the voice mail calls can be directed to a team of agents, enhancing overall operational efficiency.
Career Highlights
Janice has had a distinguished career at AT&T Bell Laboratories, where she has been instrumental in advancing telecommunications technology. Her work has not only improved call distribution systems but has also contributed to the overall enhancement of customer service in the industry.
Collaborations
Janice has collaborated with various professionals in her field, including her coworker Wayne A Senneke. Their combined expertise has fostered innovation and development in telecommunications.
Conclusion
Janice H Jurgensen's contributions to the field of call distribution systems exemplify her innovative spirit and dedication to improving telecommunications technology. Her patent for an enhanced automatic call distribution system operation showcases her ability to address industry challenges effectively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile