Title: The Innovations of James Pavlic
Introduction
James Pavlic is an inventive mind based in the United States, known for his contributions to technology through innovative systems. He has developed a unique patent titled "An Expected Wait Time System With Dynamic Array," which focuses on improving client servicing efficiency.
Latest Patents
James Pavlic holds a patent for an Expected Wait Time Calculation System. This system generates an expected wait time value that represents the duration expected to elapse before a client is connected to a resource for servicing. The system includes an interface to a workforce management system that obtains indications of the quantity of resources available for servicing clients. Additionally, it interfaces with a queuing system to obtain the client's queue position. The system utilizes FIFO storage to keep track of measured time intervals, which represent the time periods between successive resource queue decrement events. A central tendency time interval calculator determines the central tendency by calculating a central measurement of the most recently measured time intervals. The expected wait time calculator then determines the expected wait time value based on the number of clients expected to be serviced prior to the subject client, multiplied by the central tendency time interval.
Career Highlights
James Pavlic is currently employed at Virtual Hold Technology, LLC, where he applies his expertise in developing innovative solutions for client servicing. His work focuses on enhancing the efficiency of wait time management systems, which are crucial for businesses that rely on customer service.
Collaborations