James E Ogden

Title: Innovations of James E. Ogden

Introduction

James E. Ogden is an accomplished inventor based in New Fairfield, CT (US). He has made significant contributions to the field of automated communication systems. His innovative work has led to the development of a unique calling system that enhances customer interaction and transaction verification.

Latest Patents

James E. Ogden holds a patent for a "Calling system and method." This automated computer calling system correlates diverse types of recorded information, such as voice or video, with data records that have been previously stored and/or simultaneously entered. The system is capable of simultaneously recording and processing multiple customer transactions while verifying these transactions based on the recorded information. Key components of the calling system include a customer database, agent stations connected to a communications network, a call processor, a call manager, and a call recorder.

Career Highlights

James E. Ogden is associated with Electronic Information Systems, Inc., where he has applied his expertise in developing advanced communication technologies. His work has significantly improved the efficiency of customer service operations.

Collaborations

James has collaborated with notable coworkers, including Stephen D. Peavey and William J. Hoyt, who have contributed to his projects and innovations.

Conclusion

James E. Ogden's contributions to automated calling systems demonstrate his commitment to enhancing communication technology. His innovative patent reflects his expertise and dedication to improving customer interactions.