Company Filing History:
Years Active: 2013-2017
Title: Innovations by James David Freedman
Introduction
James David Freedman is an accomplished inventor based in Charlotte, NC (US). He has made significant contributions to the field of financial technology, holding a total of 5 patents. His work primarily focuses on enhancing customer interactions with financial institutions through innovative transaction machines.
Latest Patents
Freedman's latest patents include groundbreaking technologies such as the "Dynamic allocation of video resources." This invention involves video transaction machines (VTMs) that facilitate communications and transactions between customers and video agents. The system establishes a video session between a VTM and a video agent workstation, allowing for efficient customer service. The computing device of the financial institution can place customers in virtual queues based on their overall visit time, ensuring that those with longer wait times are prioritized.
Another notable patent is the "Transaction machine with multiple transaction access points." This invention features a transaction machine that includes two access points, each providing different transaction options. An item cartridge is shared between these access points, allowing for a seamless transaction experience. A routing mechanism directs items to the appropriate dispenser, enhancing the efficiency of the transaction process.
Career Highlights
Freedman is currently employed at Bank of America Corporation, where he continues to innovate in the financial technology sector. His work has significantly improved the way customers interact with banking services, making transactions more efficient and user-friendly.
Collaborations
Freedman has collaborated with talented coworkers such as Tyler Johnson and Hamdija Hamid Custovic. Their combined expertise has contributed to the successful development of innovative solutions in the financial industry.
Conclusion
James David Freedman is a notable inventor whose work in financial technology has led to several impactful patents. His innovations continue to shape the future of customer interactions in banking, demonstrating the importance of creativity and technology in enhancing service delivery.