James Arthur Klein, Jr

Title: Innovations by James Arthur Klein, Jr.

Introduction

James Arthur Klein, Jr. is an accomplished inventor based in Raleigh, NC (US). He has made significant contributions to the field of interactive voice response (IVR) systems. His innovative approach has led to the development of a unique patent that enhances the design and management of IVR systems.

Latest Patents

Klein holds a patent for "Systems, methods and computer program products for designing, deploying and managing interactive voice response (IVR) systems." This patent describes a method for designing IVR systems by generating a flowchart of interconnected processing and decision blocks on a display screen. This graphical user interface simplifies the design process, allowing for easier simulation and testing of the IVR system. Additionally, it includes features for maintaining a self-documenting audit trail and ensuring regulatory compliance through effective call logging.

Career Highlights

Klein is currently associated with Bilcare, Inc., where he applies his expertise in developing advanced IVR solutions. His work has been instrumental in improving the efficiency and functionality of voice response systems.

Collaborations

Klein has collaborated with notable colleagues, including Phyllis Marie Dyer Weldon and Edwin Bruce Shankle, III. These partnerships have contributed to the successful development and implementation of innovative technologies in their field.

Conclusion

James Arthur Klein, Jr. is a notable inventor whose work in IVR systems has paved the way for advancements in interactive technology. His contributions continue to influence the industry and enhance user experiences.