Company Filing History:
Years Active: 2020-2023
Title: Innovations by Jagmeet Singh
Introduction
Jagmeet Singh is an accomplished inventor based in Burr Ridge, IL (US). He has made significant contributions to the field of technology, particularly in optimizing customer service experiences. With a total of 3 patents to his name, Singh's work focuses on enhancing the efficiency of customer service through innovative solutions.
Latest Patents
One of Jagmeet Singh's latest patents is titled "Computerized optimization of customer service queue based on customer device detection." This invention provides systems, methods, and apparatus that utilize device detection technologies to optimize customer service queues. The system includes device detection technology that is communicatively connected to a customer assistance server and a customer assistance client device. By detecting a customer's device, the system can generate an optimal representative and position within the customer service queue. Notifications about the optimal match are then transmitted to both the customer and the customer representative. Following the assistance, a survey is conducted to update the variables used for generating optimal matches.
Career Highlights
Jagmeet Singh currently works at Capital One Services, LLC, where he continues to innovate and develop solutions that improve customer service interactions. His expertise in technology and customer service optimization has made him a valuable asset to his organization.
Collaborations
Some of Jagmeet Singh's notable coworkers include Sharad Ballepu and Gerald Serviss. Their collaborative efforts contribute to the advancement of innovative solutions within their field.
Conclusion
Jagmeet Singh's contributions to technology, particularly in customer service optimization, highlight his role as a forward-thinking inventor. His patents reflect a commitment to improving customer experiences through innovative solutions.