logo

For the Inventor, By the Inventor

Centerville, UT, United States of America

J Andrew Judkins

This inventor holds 7 USPTO granted patents. Top assignees: Teltronics, Inc., Harris Corporation. Active years: 2003-2008.

IDiyas Innovation Intelligence. (2026). Inventor Profile: J Andrew Judkins. Retrieved from https://idiyas.com/inventor/j-andrew-judkins

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 7

% Patents Active = 71.4

Average Co-Inventor Count = 3.0

ph-index = 7

Forward Citations = 1,383(Granted Patents)


Company Filing History:

goldMedal4 out of 15 
 
Teltronics, Inc.
 patents
silverMedal3 out of 3,523 
 
Harris Corporation
 patents

Years Active: 2003-2008

Loading Chart...
7 patents (USPTO):Explore Patents
1. 7469047 - Integrated ACD and IVR scripting for call center tracking of calls (2008-12-23),
2. 7321298 - Skills based routing method and system for call center (2008-01-22),
3. 7068774 - Integrated acd and ivr scripting for call center tracking of calls (2006-06-27),
4. 6763104 - Call center IVR and ACD scripting method and graphical user interface (2004-07-13),
5. 6707904 - Method and system for collecting reports for call center monitoring by supervisor (2004-03-16),
6. 6603854 - System and method for evaluating agents in call center (2003-08-05),
7. 6587556 - Skills based routing method and system for call center (2003-07-01),

Title: The Innovative Mind of J Andrew Judkins

Introduction

J Andrew Judkins is a prominent inventor based in Centerville, UT, who has made significant contributions to the field of telecommunications. With a total of seven patents to his name, Judkins has developed innovative methods that enhance the efficiency of call centers and improve customer interaction.

Latest Patents

Among his most recent patents are two groundbreaking inventions in the realm of call center technology. The first, titled "Integrated ACD and IVR Scripting for Call Center Tracking of Calls," presents a method for tracking calls received within a call center. This invention integrates an automatic call distributor (ACD) server with an interactive voice response (IVR) server to facilitate effective routing based on a caller's service request.

The second patent, "Skills-Based Routing Method and System for Call Center," details a comprehensive system for scripting that involves both ACD and IVR servers. This approach provides a user-friendly graphical interface for call center managers, allowing them to customize scripts for better call handling based on agent skills.

Career Highlights

Throughout his career, Judkins has worked with esteemed companies such as Teltronics, Inc. and Harris Corporation. His experience in these organizations has allowed him to hone his skills in telecommunications and develop innovative solutions that address the challenges faced by call centers.

Collaborations

J Andrew Judkins has collaborated with several professionals in his field, notably working alongside colleagues Michael Shelton and David Peterson. These collaborations have likely fostered an environment of creativity and innovation, leading to the successful development of his patented technologies.

Conclusion

In conclusion, J Andrew Judkins exemplifies the spirit of innovation in the telecommunications industry. With his impressive portfolio of patents and collaborations with other industry professionals, he continues to pave the way for advancements in call center technology, significantly improving the efficiency and effectiveness of customer service operations.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
Loading…