Howard P Fishman

Title: Howard P. Fishman: Innovator in Web-Based Call Management Solutions

Introduction

Howard P. Fishman, an inventor based in Colorado Springs, Colorado, has made significant contributions to the field of telecommunications with a focus on web-based call management systems. With a total of three patents to his name, Fishman is recognized for his ability to create innovative solutions that enhance customer interaction and efficiency in call center operations.

Latest Patents

Fishman's latest patent, titled "Integrated Customer Web Station for Web-Based Call Management," revolutionizes how authorized customers can control toll-free routing and monitor call center status in real-time. This web-based application employs a sophisticated architecture, featuring one or more web servers situated in a firewalled demilitarized zone (DMZ) that acts as a secure communication channel between customer workstations and enterprise back-end applications.

The invention allows users to create and manage tailored call routing rules, test and debug them through a web-enabled workstation equipped with an Internet connection and a supported web browser. Customers can also build hierarchies, manage agent pools, handle capacity tables, and create value lists and schedule tables directly from their workstations. Additionally, the system provides near real-time displays of ACD statistics and supports foreign language and branding features on its graphical user interface, thus creating a more accessible and customizable experience for users globally.

Career Highlights

Howard P. Fishman's career includes influential roles at major telecommunications companies such as MCI, Inc. and WorldCom, Inc. His experience in these organizations provided him the platform to develop his innovative ideas and apply them to real-world applications. Fishman's blend of technical expertise and practical application has positioned him as a key contributor in his field.

Collaborations

Throughout his career, Fishman has collaborated with notable professionals, including Thomas Baker and Susan L. Chaffee. These partnerships have enabled Fishman to question, debug, and refine his innovative solutions, ultimately leading to successful patent registrations and enhanced product offerings.

Conclusion

Howard P. Fishman exemplifies innovation in telecommunications with his patent contributions, particularly in web-based call management systems. His ability to develop practical solutions that address real-world challenges exemplifies the impact that dedicated inventors can have on the industry. As technology continues to evolve, Fishman's work remains essential in shaping the future of customer service and call management.