Company Filing History:
Years Active: 2018-2021
Title: Hila Weisman: Innovator in Agent Behavioral Analytics
Introduction
Hila Weisman is a prominent inventor based in Tel Aviv, Israel. She has made significant contributions to the field of agent behavioral analytics, holding a total of 4 patents. Her work focuses on enhancing the performance and evaluation of call center agents through advanced technological solutions.
Latest Patents
Hila's latest patents include a system and method for performing agent behavioral analytics. This innovative system transcribes incoming calls to produce call transcriptions and utilizes a trained convolutional neural network (CNN) to generate behavioral labels for agents based on these transcriptions. The CNN architecture includes an embedding layer, a convolution layer, a pooling layer, and a classification layer, all working together to assess agent performance metrics.
Another notable patent is related to call center agent performance scoring and sentiment analytics. This system extracts text-based, sentiment-based, and prosody-based features from tagged calls. It trains a machine learning behavioral model to produce behavioral labels for agents in incoming calls, thereby providing insights into their performance based on various metrics.
Career Highlights
Hila Weisman is currently employed at Nice Ltd., a company known for its innovative solutions in customer engagement and analytics. Her work at Nice Ltd. has positioned her as a leader in the development of technologies that improve agent performance and customer satisfaction.
Collaborations
Hila collaborates with talented individuals such as Raanan Gonen and Rana Daoud, who contribute to her projects and enhance the innovative environment at Nice Ltd. Their teamwork fosters creativity and drives the development of cutting-edge solutions in the field of agent behavioral analytics.
Conclusion
Hila Weisman is a trailblazer in the realm of agent behavioral analytics, with a strong portfolio of patents that reflect her innovative spirit. Her contributions are shaping the future of call center technology and improving the way agents are evaluated and supported.