The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 24, 2018
Filed:
Mar. 05, 2015
Nice-systems Ltd, Ra'anana, IL;
NICE LTD., Ra'anana, IL;
Abstract
A method for determining prominent keyphrases in interactions, comprising, receiving keyphrases of numerous interactions received via a plurality of channels that comprise apparatuses for conveying the interactions according to the media thereof, quantitatively evaluating each keyphrase by a plurality of different metrics thereby yielding a corresponding plurality of values, and linearly combining the plurality of the values with a corresponding plurality of coefficients associated with a channel via which an interaction having said keyphrase is received, thereby providing a score of said keyphrase, and based on a condition related to the scores of the keyphrases, selecting at least one keyphrase as an at least one prominent keyphrase, wherein the method is at least partially performed by an at least one computerized apparatus configured for interfacing with the apparatuses of the plurality of the channels.