Company Filing History:
Years Active: 2022-2024
Title: **Innovations by Harshit Kumar Sharma: A Pioneer in Contact Center Technologies**
Introduction
Harshit Kumar Sharma, an accomplished inventor based in Maharashtra, India, has made significant contributions to the field of contact center technologies. With a remarkable portfolio of 4 patents, Sharma’s innovations focus on enhancing the effectiveness of agent performance and optimizing customer interactions.
Latest Patents
Among his latest patents is the "System and method to gauge agent self-assessment effectiveness in a contact center." This computerized method evaluates an agent's self-assessment effectiveness by utilizing a Self-assessment Consolidation module and a Self-assessment Divergence Determinant (SDD) module. The SDD module operates by analyzing data-points from interactions to determine confidence intervals and divergence indicators, ultimately aiding in the assessment of performance within the contact center environment.
Another notable patent is the "System and method for determining and utilizing repeated conversations in contact center quality processes." This invention focuses on calculating a Repeated-Information-Request (RIR) score through advanced data retrieval and evaluation techniques. The patent outlines how interaction recordings are filtered and assessed, providing valuable insights into the efficiency of communication within the contact center.
Career Highlights
Harshit Kumar Sharma works at Nice Ltd., a company recognized for its innovative solutions in the contact center space. His work exemplifies a commitment to enhancing communication strategies and improving customer service experiences through technological advancements. With his patents laying the groundwork for new methodologies, he is paving the way for future developments in the field.
Collaborations
In his endeavors, Sharma collaborates with talented individuals such as Salil Dhawan and Rahul Vyas. Together, they share a vision to innovate and revolutionize the way contact centers operate, striving to create more effective environments for both agents and customers alike.
Conclusion
In conclusion, Harshit Kumar Sharma's inventive spirit and dedication to improving contact center operations underscore his role as a leading innovator in his field. Through his patents and collaborative efforts, he continues to influence the future of technology in customer service, showcasing the power of ingenuity and research in driving progress.