Company Filing History:
Years Active: 2010-2011
Title: The Innovations of Hardy Berendt
Introduction
Hardy Berendt is a notable inventor based in Enkenbach-Alsenborn, Germany. He has made significant contributions to the field of data retrieval in call center environments. With a total of 2 patents, Berendt's work focuses on enhancing customer service through innovative technology.
Latest Patents
One of Hardy Berendt's latest patents is titled "Focused retrieval of selected data in a call center environment." This invention encompasses a method, program product, and system designed to retrieve customer data efficiently. The process includes establishing a connection between a customer and a call agent, followed by searching a database for relevant customer accounts or business agreements based on the information provided by the customer. Additionally, it allows for optional searches for premises that may be dependent or independent of the customer account or business agreement. The invention also determines contracts corresponding to the premises and customer accounts, ensuring a flexible search process regarding criteria and sequence. Ultimately, it aims to facilitate effective issue resolution related to contracts.
Career Highlights
Hardy Berendt is currently employed at SAP AG, a leading software company known for its enterprise resource planning solutions. His work at SAP AG has allowed him to apply his innovative ideas in a practical setting, contributing to advancements in customer service technology.
Collaborations
One of his notable coworkers is Peter Conrad, with whom he collaborates on various projects within the company.
Conclusion
Hardy Berendt's contributions to the field of data retrieval in call centers exemplify the impact of innovation on customer service. His patents reflect a commitment to improving the efficiency and effectiveness of customer interactions.