Company Filing History:
Years Active: 2014-2015
Title: Innovations by Inventor Han Ye
Introduction
Han Ye is an accomplished inventor based in Chapel Hill, NC (US). He has made significant contributions to the field of call center operations through his innovative methods and systems. With a total of 2 patents, Han Ye continues to push the boundaries of efficiency in customer service.
Latest Patents
Han Ye's latest patents include "Methods and systems for assessing the efficiency of call center operations." This method involves managing a call center with multiple agents by analyzing functional data over time. It normalizes data points to identify outliers and assess agent performance. Another notable patent is "Call center issue resolution estimation based on probabilistic models." This system evaluates the performance of call center agents by comparing issue resolution rates for calls handled by the agent and those released by customers.
Career Highlights
Han Ye is currently employed at Xerox Corporation, where he applies his expertise in developing innovative solutions for call center management. His work focuses on enhancing operational efficiency and improving customer satisfaction.
Collaborations
Han Ye collaborates with his coworker, Shi Zhao, to further advance their research and development efforts in the field of call center operations.
Conclusion
Han Ye's contributions to the field of call center efficiency through his innovative patents demonstrate his commitment to improving customer service operations. His work at Xerox Corporation continues to influence the industry positively.