Company Filing History:
6 out of 2,009 
1 out of 14 Years Active: 2009-2018
Title: **Guru Kurubarahalli: Innovator in Intelligent Call Routing**
Introduction
Guru Kurubarahalli is a distinguished inventor based in Wilmington, DE, USA, with an impressive portfolio of seven patents. His work primarily focuses on developing innovative systems and methods that enhance operational efficiency in call routing. The inventions aim to bridge the gap between various stakeholders involved in the call handling process.
Latest Patents
One of Guru Kurubarahalli's latest patents is titled "System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data." This invention presents an apparatus and methods for a sophisticated call routing system, where the call routing service provider collaborates with a series of partners. By implementing a system that supports both the primary user and partner entities, the invention allows for improved efficiencies through cost-sharing. Agents are identified and trained to handle calls for multiple business entities, enabling effective cross-selling and proactive service that caters to caller demographics and profile data.
The system utilizes a centralized or global bank of shared Interactive Voice Response (IVR) units, minimizing unnecessary post-routing and call site interflow. Additionally, it comprises a central server system that interfaces with long-distance providers to manage route requests, retrieve caller data from various databases, and develop strategic routing and handling approaches. This innovative system is capable of load balancing and routing calls to multiple geographically distributed call centers manned by qualified agents, who may be assigned to different queues based on their specific skill sets.
Career Highlights
Throughout his career, Guru Kurubarahalli has significantly contributed to the field while working for prestigious companies, including JPMorgan Chase Bank, N.A. and JPMorgan Chase Bank, National Association. His experiences in these esteemed organizations have played a crucial role in shaping his innovative mindset and expertise in developing advanced call routing technologies.
Collaborations
Guru has collaborated with notable professionals, including Lizhi Ma and Shane P. Pederson. Their teamwork and shared vision have been instrumental in the success of various projects, leading to significant advancements in call routing systems and enhancing customer service efficiency.
Conclusion
In summary, Guru Kurubarahalli exemplifies the qualities of a forward-thinking inventor with a keen focus on optimizing call routing processes. His contributions through innovative patents not only improve efficiencies within call centers but also pave the way for enhanced service experiences for users and partners alike. As advancements in technology continue to evolve, inventors like Guru are essential in driving innovation and progress in the industry.