This inventor holds 11 USPTO granted patents, plus 3 CIPO patents. Top assignees: Accenture Global Services Gmbh, Bt Group Plc, British Telecommunications Corporation. Active years: 2006-2017.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
11 out of 1,457 
2 out of 2 
1 out of 446 
Years Active: 2006-2017
Title: Innovations and Contributions of Gregory S Reid
Introduction
Gregory S Reid is a notable inventor based in Boxford, MA (US). He holds a total of 11 patents that reflect his expertise in content management systems and contact center technologies. His innovative work has significantly impacted the way information is managed and utilized in various industries.
Latest Patents
Among his latest patents, Reid has developed advanced functions for a multiple-owner content management system. These functions include testing users' comprehension of informational messages, capturing insights from high-performing users, and dynamically ordering solutions based on recency and frequency. Additionally, he has integrated information for use by contact center representatives both online and offline. His patents also focus on storing content items in a telecommunications industry taxonomy, directing user feedback to the appropriate content owner, and communicating solution information using a solutions taxonomy. Furthermore, he has designed a dual information system that combines a CRM application with context-appropriate reference material, ensuring the completion of templates before publishing content, and enhancing search capabilities within contact center systems.
Career Highlights
Reid has had a distinguished career, working with prominent companies such as Accenture Global Services GmbH and BT Group Plc. His experience in these organizations has allowed him to refine his skills and contribute to significant advancements in technology and customer service.
Collaborations
Throughout his career, Reid has collaborated with notable professionals, including Timothy Ringo and David P Lane. These partnerships have fostered innovation and have led to the development of impactful solutions in the field.
Conclusion
Gregory S Reid's contributions to the field of content management and contact center systems are noteworthy. His innovative patents and career achievements highlight his role as a leading inventor in the industry.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile