Gregory Coles

Title: Gregory Coles: Innovator in Ticket Tracking Systems

Introduction

Gregory Coles is an accomplished inventor based in Houston, TX. He has made significant contributions to the field of ticketing systems, particularly with his innovative approach to refunding electronic tickets. His work has the potential to streamline processes for both consumers and service providers.

Latest Patents

Coles holds a patent for a "Ticket tracking and refunding system and method." This automated method and system is designed to refund the unused portion of an electronic ticket. The process involves setting an aging period that is added to the scheduled departure date of the issued ticket. If the scheduled departure date plus the aging date is earlier than the current date, a determination is made as to whether the ticket has been used. If the ticket has not been used, the residual value of the ticket is calculated, and a refund is issued. This innovation enhances customer satisfaction by simplifying the refund process.

Career Highlights

Gregory Coles is currently employed at American Express Travel Related Services Company, Inc. His role at this prestigious company allows him to apply his inventive skills in a practical setting. His work contributes to improving customer experiences in the travel industry.

Collaborations

Coles has collaborated with notable colleagues, including Wendy Levitt and David Pereira. These partnerships have likely fostered a creative environment that encourages innovation and the development of new ideas.

Conclusion

Gregory Coles is a notable inventor whose work in ticket tracking systems exemplifies the intersection of technology and customer service. His patent for an automated refunding system showcases his commitment to enhancing user experiences in the travel sector.