Gregory A Denton

Title: Gregory A Denton - Innovator in Call Center Technology

Introduction

Gregory A Denton is a notable inventor based in Seattle, WA, who has made significant contributions to the field of call center technology. His innovative approach has led to the development of a unique system that enhances the efficiency of call centers.

Latest Patents

Denton holds a patent for a "Call center telephone and data flow connection system." This invention provides a method and system for transferring telephone calls and data between computer programs in a call center. The flow connection modules associated with call center application programs allow for seamless data and telephone call transfers. This system can replace the traditional automatic call distributor (ACD) in call centers, enabling the creation of modular call centers that can easily adjust the number of agent workstations.

Career Highlights

Gregory A Denton is currently employed at Avaya Technology LLC, where he continues to innovate in the realm of communication technologies. His work focuses on improving the functionality and adaptability of call center systems, making them more efficient and user-friendly.

Collaborations

Denton collaborates with Wendy S Cook, a coworker who shares his passion for advancing call center technologies. Together, they work on projects that aim to enhance the overall performance of communication systems.

Conclusion

Gregory A Denton's contributions to call center technology through his innovative patent demonstrate his commitment to improving communication systems. His work at Avaya Technology LLC continues to influence the industry positively.