This inventor holds 1 USPTO granted patent. Top assignee: Mci Communications Corporation. Active years: 2002.
Company Filing History:
Years Active: 2002
Title: **Greg L. Underhill: Innovating Customer Interactions in Colorado Springs**
Introduction
Greg L. Underhill, an inventive mind from Colorado Springs, CO, has made significant strides in the realm of communication technology. With a patent to his name, Underhill has demonstrated his ability to enhance the interaction between voice response platforms and customer applications effectively.
Latest Patents
Underhill's notable patent is titled "Host Connect Gateway for Communications Between Interactive Voice Response Platforms and Customer Host Computing Applications." This invention introduces a customer host connect gateway that facilitates seamless connections between any Interactive Voice Response (IVR) platform and customer host computers. The technology allows IVR applications to perform transactions effectively while processing customer calls, enhancing the operational efficiency of call centers. This gateway meets all interoperability requirements, liberating IVR applications from being tied to specific hardware or software information regarding the host computers. Furthermore, the gateway simplifies transaction handling by automatically determining the necessary format and connectivity protocols to communicate with customer host computers.
Career Highlights
Greg L. Underhill is currently associated with MCI Communications Corporation, where he continues to contribute to advances in communication technologies. His innovative solutions have been pivotal in redefining how users interact with automated systems, paving the way for improved customer service experiences.
Collaborations
Underhill collaborates closely with William Rusty Cullers, his coworker at MCI Communications Corporation. Together, they work on developing cutting-edge telecommunications solutions that address evolving client needs and enhance overall efficiency.
Conclusion
Greg L. Underhill stands out as a significant innovator in his field. His patented technology not only showcases his ingenuity but also his commitment to advancing communication processes. As companies continue to seek improved customer interactions, Underhill's contributions will undoubtedly play a crucial role in shaping the industry's future.