Company Filing History:
Years Active: 2011
Title: Grant Foster - Innovator in Customer Feedback Analysis
Introduction
Grant Foster is an accomplished inventor based in Portland, ME (US). He has made significant contributions to the field of customer feedback analysis through his innovative patent. His work focuses on identifying emerging issues from textual customer feedback, which is crucial for businesses seeking to improve their services and products.
Latest Patents
Grant Foster holds a patent for a "Method for identifying emerging issues from textual customer feedback." This patent describes systems, methods, and software products that identify emerging issues from textual customer feedback. The process involves receiving a message stream of customer feedback, which includes a plurality of unstructured text messages from at least one homogeneous source. A time interval is established, and the volume of text messages for that interval is determined to establish a reference volume. The volume of text messages in subsequent time intervals is measured to establish a trend volume. The trend volume is then compared to the reference volume to determine a volumetric change. Actions are initiated based on whether the volumetric change is above or below a pre-determined threshold.
Career Highlights
Throughout his career, Grant has demonstrated a strong commitment to innovation and problem-solving. His patent reflects his ability to leverage technology to address real-world challenges faced by businesses in understanding customer feedback.
Collaborations
Grant Foster has worked alongside talented individuals such as Guy Jones and Scott Austin. Their collaborative efforts contribute to the innovative environment at Overtone, Inc., where they strive to enhance customer experience through advanced analytical methods.
Conclusion
Grant Foster's work in developing methods for analyzing customer feedback showcases his innovative spirit and dedication to improving business practices. His contributions are valuable assets to the field of customer experience management.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.