Govind Sharma

Title: Innovator Govind Sharma: Pioneering Holistic User Engagement

Introduction

Govind Sharma is a notable inventor based in Iselin, NJ (US). He has made significant contributions to the field of user engagement through his innovative patents. With a total of 2 patents, Sharma's work focuses on enhancing communication between organizations and users.

Latest Patents

One of Govind Sharma's latest patents is titled "Holistic user engagement across multiple communication channels." This invention discloses various embodiments that facilitate a comprehensive engagement with users across different communication channels of an organization. The patent outlines a method for capturing and storing interaction data as users engage with various services. This data is organized according to a predefined schema and applied to a trained intent model. The model predicts user intent based on observations of similar user histories, allowing for consistent interactions regardless of the communication channel.

Career Highlights

Govind Sharma is currently employed at American Express Travel Related Services Company, Inc. His role involves leveraging his expertise in user engagement to improve customer interactions and service delivery. His innovative approach has positioned him as a key player in enhancing user experience within the organization.

Collaborations

Sharma has collaborated with talented coworkers, including Anil Kumar Bashetty and Swetha Gayam. Their combined efforts contribute to the development of innovative solutions that address user engagement challenges.

Conclusion

In summary, Govind Sharma is an influential inventor whose work in holistic user engagement is shaping the future of communication between organizations and users. His contributions are paving the way for more effective and personalized interactions in various industries.