Gopi K Shankar

Title: Gopi K Shankar: Innovator in Call Center Technology

Introduction

Gopi K Shankar is a notable inventor based in Colorado Springs, CO (US). He has made significant contributions to the field of call center technology, holding a total of 3 patents. His innovative solutions have enhanced the efficiency and effectiveness of call center operations.

Latest Patents

Gopi's latest patents include a "Monitoring System for Telephony Resources in a Call Center." This automated system monitors telephone resources and maintains state information about agents handling calls. It gathers statistics on calling activity, which are forwarded to a client program that provides a graphical user interface. This interface displays the state information of agents and statistics regarding their calling activities. Another patent, "Monitoring System Client for a Call Center," focuses on monitoring calling activity within a call center. It features a client program that runs on a workstation, displaying a graphical user interface with status information about agents and statistics on calling activity.

Career Highlights

Throughout his career, Gopi has worked with MCI Communications Corporation, where he contributed to advancements in telecommunication technologies. His work has been instrumental in developing systems that improve call center operations and enhance user experience.

Collaborations

Gopi has collaborated with several professionals in the industry, including Wesley J Atkinson and Craig Alan Baxter. These collaborations have allowed him to leverage diverse expertise and drive innovation in his projects.

Conclusion

Gopi K Shankar's contributions to call center technology through his patents and collaborations highlight his role as an innovator in the field. His work continues to influence the efficiency of call center operations, making a lasting impact on the industry.