The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2000
Filed:
Mar. 16, 1998
Wesley J Atkinson, Woodland Park, CO (US);
Craig A Baxter, Colorado Springs, CO (US);
Gopi K Shankar, Colorado Springs, CO (US);
Liqun Wang, Fort Collins, CO (US);
MCI Communications Corporation, Washington, DC (US);
Abstract
A monitoring system includes multiple redundant processes for gathering and archiving information. The processes are well adapted for use within a call center which has multiple agents for processing inbound/outbound calls. The information concerns the calling activity of the agents. One of the processes is designated as a primary process for providing archived information to clients. The other processes are redundant secondary processes which assume the role of the primary process upon failure of the primary process. Once a failed process is reinitiated, a data synchronization mechanism is used to reconcile data to ensure that each of the processes has current and up-to-date information.