Company Filing History:
Years Active: 2013-2014
Title: Glennon Franklin: Innovator in Transaction Management Systems
Introduction
Glennon Franklin is a notable inventor based in Fairfield, Connecticut. He has made significant contributions to the field of financial solutions, with a focus on transaction card account management. With two patents to his name, Franklin's work reflects a commitment to enhancing customer experience within financial services.
Latest Patents
Franklin's latest patents revolve around the “Methods and systems for managing transaction card accounts.” This innovative system allows financial institutions to provide customers with transaction card accounts designed for specific types of transactions during defined statement periods. After each period, a statement detailing charges is sent to customers, indicating a due date. If payments are missed, a predefined late fee is assessed. However, Franklin's system offers a customer-friendly feature that automatically waives late fees if purchases or cash advances are made during the payment period. Additionally, a voice response unit feature provides customers an option to quickly connect with a live representative, ensuring they have direct support when needed.
Career Highlights
Franklin has showcased his inventive spirit while working at Citicorp Credit Services, Inc., where he has played an essential role in developing solutions that simplify financial transactions. His focus on user experience and effective account management has made a notable impact in the industry.
Collaborations
Throughout his career, Franklin has collaborated with esteemed colleagues, including Edmond Eger, to drive innovation within financial services. Their teamwork reflects a shared dedication to enhancing transaction management and customer support.
Conclusion
Glennon Franklin continues to make significant strides in the realm of financial innovations. His patents are a testament to his forward-thinking approach and dedication to improving how customers interact with their financial institutions. With each invention, Franklin strengthens the bridge between technology and customer service in the financial sector.