George Bonev

Title: Innovations by George Bonev

Introduction

George Bonev is an accomplished inventor based in New York, NY (US). He has made significant contributions to the field of conversational AI, holding two patents that enhance the interaction between bots and users. His work focuses on improving the efficiency and effectiveness of conversational bots.

Latest Patents

George Bonev's latest patents include a groundbreaking framework for evaluating and reinforcing conversational bots using meaningful automated connection scores. This innovative approach assists bot managers and builders in identifying friction points between bots and customers. By utilizing machine learning models, the framework processes conversation data to detect bot states and calculate a Meaningful Automated Connection Score (MACS). This score enables bot builders to pinpoint issues in real-time and make necessary updates to improve conversation flows.

Career Highlights

George currently works at LivePerson, Inc., where he applies his expertise in conversational AI. His contributions have been instrumental in advancing the capabilities of bots, making them more responsive and user-friendly. His work has garnered attention in the tech community, showcasing the importance of effective communication in AI.

Collaborations

George collaborates with talented individuals such as Michael Higgins and Akshay Hazare, who contribute to the innovative environment at LivePerson, Inc. Their teamwork fosters creativity and drives the development of cutting-edge solutions in conversational technology.

Conclusion

George Bonev's work in the field of conversational AI exemplifies the impact of innovation on technology. His patents not only enhance bot performance but also improve user experiences. Through his career at LivePerson, Inc., he continues to push the boundaries of what conversational bots can achieve.