Geoff Finch

Title: Innovations by Geoff Finch

Introduction

Geoff Finch is an accomplished inventor based in Omaha, NE. He has made significant contributions to the field of technology, particularly in interactive communication systems. His innovative approach has led to the development of a unique patent that enhances customer interaction through advanced chat functionalities.

Latest Patents

Geoff Finch holds a patent for a "System and method of directed flow interactive chat." This method involves a computer receiving notice of an incoming inquiry from a customer device. The process includes instantiating a session with the customer device, which combines chatbot functionality and flow control functionality. The system prompts the customer with a set of valid selections and processes the received selection to either provide information or route the inquiry accordingly. This patent showcases Finch's ability to integrate technology with user experience.

Career Highlights

Finch is currently employed at Intrado Corporation, where he continues to innovate and develop new technologies. His work focuses on improving communication systems and enhancing customer service experiences. With a patent portfolio that includes 1 patent, Finch has established himself as a key player in the tech industry.

Collaborations

Throughout his career, Finch has collaborated with talented professionals such as Prabhat Dahal and Steven A Heithoff. These partnerships have allowed him to leverage diverse expertise and drive innovation in his projects.

Conclusion

Geoff Finch's contributions to the field of interactive communication are noteworthy. His patent for directed flow interactive chat exemplifies his innovative spirit and commitment to enhancing customer interactions. Finch's work at Intrado Corporation continues to influence the technology landscape positively.