Intrado Corporation

Geoff Finch

Mayank Sawala

Steven A Heithoff

Sarath Kumar Ravindran

Mike Lindner

Prabhat Dahal

A method is provided. The method comprises a computer performing receiving notice of an incoming inquiry originated by a customer device. The method further comprises the computer performing instantiating a session with the customer device, the session performing comprising the computer combining chatbot functionality and flow control functionality. The method further comprises the computer performing a prompt to the customer device, the prompt comprising a set of valid selections. The method further comprises the computer performing receiving a selection from the customer device. The method further comprises the computer, performing based on the received selection, at least one of providing information to the customer device and routing the inquiry.

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Omaha, NE, United States of America

Geoff Finch