This inventor holds 1 USPTO granted patent. Top assignee: Cisco Systems Inc.. Active years: 2003.
Company Filing History:
Years Active: 2003
Title: Gary J Crosby: Innovator in Telephony Normalization
Introduction
Gary J Crosby is a notable inventor based in Bristol, GB. He has made significant contributions to the field of computer telephony through his innovative patent. His work focuses on enhancing the efficiency of call centers by normalizing private exchange outputs.
Latest Patents
Crosby holds a patent titled "System and method for normalizing private exchange output." This invention provides a system and method for generating normalized events from nonstandard computer telephony interface (CTI) events produced by various private exchanges or telephone switches from different manufacturers. The system includes a processor connected to a local interface and a memory that stores normalization logic. This logic is executed by the processor to generate normalized events based on non-standard CTI events received from the specific private exchange in use. The normalization logic encompasses event normalization, information normalization, and temporal normalization to ensure accurate and timely event processing.
Career Highlights
Crosby is currently associated with Cisco Systems Inc., a leading technology company known for its networking hardware and software solutions. His role at Cisco has allowed him to leverage his expertise in telephony and contribute to advancements in communication technologies.
Collaborations
Crosby has worked alongside Ram Gupta, a fellow innovator in the field. Their collaboration has likely fostered innovative solutions and advancements in telephony systems.
Conclusion
Gary J Crosby's contributions to the field of telephony normalization exemplify the impact of innovative thinking in technology. His patent demonstrates a commitment to improving call center operations through effective event normalization.